At ChillChairs, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You can request a return within 7 days of receiving your order.
✅ The product must be unused, in its original packaging, and in resellable condition.
✅ Health or personal care items (e.g., massage pillows, beauty tools) may not be eligible for return due to hygiene reasons.
2. How to Request a Return
✅ Contact our support team at support@chillchairs.com with your order number and reason for return.
✅ Once approved, we will share the return shipping instructions.
3. Refund Process
✅ After we receive and inspect the returned item, we will notify you of the refund status.
✅ If approved, your refund will be processed within 7 business days via your original payment method.
4. Exchange Policy
✅ If your item is defective or damaged, we will offer a replacement or exchange at no extra cost.
✅ For size or model exchanges, shipping costs may apply.
5. Non-Returnable Items
✅ Personalized or customized products
✅ Items marked as Final Sale
✅ Opened health or hygiene-related products
6. Late or Missing Refunds
If you haven’t received a refund yet:
✅ Check your bank account again.
✅ Contact your credit card company or bank—it may take some time before your refund is officially posted.
✅ If you’ve done all of this and still have not received your refund, please contact us.